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Returns & Refunds

Here at Modogo, your satisfaction is our number one priority! Should you for any reason, be dissatisfied with your purchase, you can send the item back to us via post or courier. Please assure you have included your order number and also a contact phone number with the products you have packed. When we receive the item, and there is no sign of wear, use or damage, we will issue a refund to you via the same channel you used to make the original payment.

Should we not receive the item back of full merchantable quality, damaged packaging, usage, damage or wear, there may be a discounted refund applied to your item. 

Please Note: Refund amount excludes delivery charges. All items to be exchanged/refunded must be returned in their original condition, including the manufacturer’s packaging, tags, documentation and any accessories. Purchases must be returned within 14 days of receiving your order.

Return address for packages:

Unit 45a Briarhill Business Park
Ballybrit
Galway
Ireland
H91 C971

Shipping Policy

After you’ve placed an order, you will receive an order confirmation email. At this stage, please allow time for order processing.

You will then receive a shipment confirmation email notification once your order has shipped (within 1-3 business days). The shipping confirmation email will contain your order tracking number. Please allow up to 24 hours for this tracking number to become active.

Your order tracking can be monitored here Your order tracking can be monitored here https://dpd.ie/tracking

€9 Flat Rate Shipping is available on all orders shipping to addresses within the Republic of Ireland. Free shipping to the Republic of Ireland is offered on all orders over €70.

Please allow 5-7 business days for delivery from the time of order processing.